Do you owners manuals have two many emb@arrasing mistakes in them?

(Can you find all of the errors in the above sentence?  See below for the answers.)

Isreadabilityaproblem?

Technical writing is often the single most overlooked aspect of a business.  Frequently viewed as an annoying secondary task, it is usually performed in a hurry, and a few grammar or spelling errors is considered normal or unavoidable.  We couldn't disagree more. 

Perhaps you are fielding more questions from your customers than you expected -- or wanted.  Minor mistakes can make you look unprofessional, but in extreme cases a major mistake could cause recalls, cause property damage, or even injury to customers, inviting legal action and adverse media attention.  You're company's documentation is often the only direct contract your customer has with you, and it subconsciously represents the quality of your product or service.  It should anticipate customer questions so you don't have to field them later.  It should be perfect.

If your documentation's meaning has largely been lost in translation, we have the technical background to recognize and correct the mistakes before you publish.  Not just the grammar and spelling, but the skill to see if the instructions really make sense in the context of your product.  There are many different technical subjects -- how to use a wall adapter to a pre-flight check list.  It can be challenging to find any one individual who knows all of the technical content.  Even if you can, they often do not have the time to proof each revision.  Because we have written, previewed and amended technical documents for many years, often with compliance of a quality system like ISO9000 or TL9000, we can often spot difficult or ambiguous writing that would otherwise pass your word processor's spelling and grammar check.

We've worked in the United States, Canada, the Dominican Republic, and other locales.  We have translation assistance for technical French, Spanish, Japanese and simplified or traditional Chinese. 

AG Advice and Support has written, tested and proofread thousands of technical documents.  Our standard is simple:  Perfection.  Zero errors.  If you would like assistance with this often unpopular task, we would be happy to be of assistance. 
 

"If I have made any valuable discoveries, it has been owing more to patient attention than to any other talent."

- Isaac Newton